Terms and conditions

1. Introduction and acceptance

These Terms and Conditions (“Terms”) govern your use of https://krinfy.com (the “Website”) and, where no separate signed agreement exists, the services provided by Krinfy Growth Hub, a business registered in India and based in Ambegaon, Pune, Maharashtra 411046, India (“Krinfy”, “we”, “us”, “our”).

By using the Website, submitting a form, requesting a growth plan or engaging our services, you agree to these Terms. If you do not agree, please do not use the Website or our services.

Definitions

If an Agreement conflicts with these Terms, the Agreement takes priority for that project.

2. Using the website

You may use the Website to learn about Krinfy and to contact us for business purposes. You must be at least 18 years old, or the age of majority where you live, to submit enquiries or engage our Services.

You agree not to:

• Use the Website for any unlawful, fraudulent or harmful purpose
• Submit false information or impersonate another person or business
• Send spam, malware or automated submissions through our forms or WhatsApp
• Attempt to gain unauthorised access to the Website, its servers or connected systems
• Copy, scrape or republish Website content, case studies or designs without our written permission
• Interfere with the Website’s security or performance

Website content

We try to keep the Website accurate and up to date, but its content is for general information only. It is not professional, legal or financial advice. We may change, suspend or remove any part of the Website at any time without notice.

3. Our services

Proposals and agreements

The scope, deliverables, timelines, fees and number of revisions for each project are set out in the Agreement. Work outside that scope, or extra revisions, will be quoted and billed separately after your approval. Proposals and quotations are valid for 30 days unless stated otherwise.

Free growth plans

Free growth plans and consultations are provided without obligation. They are based on the information available to us at the time and are recommendations, not guarantees. You may use the advice as you choose, but the documents themselves remain our property and may not be resold or published.

Timelines

Timelines depend on you providing content, feedback, approvals and access on time. Delays on your side may extend delivery dates. If a project is paused by the Client for more than 30 days, we may treat it as complete for the work done, invoice accordingly, and charge a restart fee to resume.

Website maintenance

Unless the Agreement says otherwise, a Starter website includes maintenance for the first 6 months after launch; after that, our care plan covers maintenance for a monthly fee. Websites on Growth or Scale include maintenance while the plan is active.

No guarantee of results

Marketing results depend on many factors outside our control, including your product, pricing, market, competition, sales follow-up, budget and changes by advertising platforms and search engines. We commit to doing the work professionally, tracking it honestly and optimising it carefully, but we do not guarantee specific results, such as a number of leads, sales, rankings, cost per lead or return on ad spend, unless an Agreement states otherwise in writing. Case studies, statistics and testimonials on the Website show results achieved for specific clients and are not a promise of similar results for you.

4. Fees and payment

Advertising spend

Advertising budgets (for example, on Google, Meta or LinkedIn) are separate from our fees. Ad spend is paid by you directly to the advertising platform, using your own payment method, unless we agree otherwise in writing. We are not responsible for charges made by advertising platforms, including charges for invalid clicks or billing errors by those platforms.

5. Client responsibilities and third-party platforms

Your responsibilities

As a Client, you agree to:

• Provide accurate information, content, feedback and approvals on time
• Give us the account access we need (for example, website hosting, ad accounts, analytics and CRM), and keep your own login credentials secure
• Ensure you have the rights to all content, logos, images and data you give us, and that using them does not infringe anyone else’s rights
• Ensure your products, services, offers and claims are lawful and accurate, and that you hold any licences or registrations your industry requires (for example, RERA registration for real estate advertising in India)
• Comply with privacy and marketing laws when collecting and using leads, including obtaining consent where required
• Review and approve Deliverables, ads and copy before they go live; approved work is your responsibility

Third-party platforms

Our Services rely on third-party platforms such as Google, Meta, LinkedIn, WhatsApp, WordPress, Shopify, hosting providers and CRM or automation tools. These platforms have their own terms and policies, which may change at any time. We are not responsible for their outages, policy changes, algorithm updates, ad disapprovals or suspension of accounts, provided we have followed their published policies in good faith. Domain, hosting and subscription or licence costs for third-party tools, themes and plugins are payable by you unless included in the Agreement.

6. Intellectual property and confidentiality

Website content

All content on the Website, including text, graphics, logos, case studies, illustrations and design, belongs to Krinfy or its licensors and is protected by copyright and trademark laws. You may not use it without our written permission.

Client deliverables

• Ownership transfers on full payment. Once you have paid all amounts due for a project, you own the final Deliverables created specifically for you, such as your website design, content and ad creatives.
• Our tools stay ours. We keep ownership of our pre-existing materials, templates, frameworks, code libraries, custom plugins and automation workflows. Where these are part of a Deliverable, you receive a non-exclusive, perpetual licence to use them for your business.
• Third-party assets (such as themes, plugins, fonts and stock images) are licensed under their own terms.
• Your accounts belong to you. Your domain, website and ad accounts belong to you. Where we have used our own accounts, we will help transfer data or access on request, where the platform allows.

Portfolio and case studies

Unless you ask us not to in writing, we may show your name, logo and non-confidential work in our portfolio. We will only publish specific results, figures or testimonials with your approval.

Confidentiality

Each party will keep the other’s confidential information (such as business plans, pricing, customer data and account credentials) private and use it only for the project. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law. This obligation continues after the project ends.

7. Disclaimers, liability and indemnity

Disclaimer

The Website is provided “as is” and “as available”. To the extent permitted by law, we make no warranties that the Website will be uninterrupted, error-free or free of viruses, and we disclaim all implied warranties not expressly stated in these Terms or an Agreement.

Limitation of liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, business, data, goodwill or opportunity
• We are not liable for losses caused by third-party platforms, your own content or instructions, delays in your approvals, or events outside our reasonable control
• Our total liability to you for any claim relating to the Website or Services is limited to the fees you paid us for the specific Services giving rise to the claim in the 3 months before the claim arose

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or, where applicable, death or personal injury caused by negligence. If you are a consumer in a country whose laws give you rights that cannot be excluded, those rights are not affected.

Indemnity

You agree to indemnify Krinfy against claims, losses and reasonable costs (including legal fees) arising from content or materials you provide, your products or services, your breach of these Terms, or your violation of any law or third-party right.

8. Termination, privacy and communications

Termination

• Monthly services: Growth, Scale and Starter ads have a minimum term of 3 months. After the first 3 months, either party may end monthly Services with 15 days’ written notice, unless the Agreement says otherwise.
• Projects: If a project is cancelled after work begins, you pay for work completed up to the cancellation date, and any advance paid is applied to that work.
• For breach: Either party may terminate immediately by written notice if the other seriously breaches these Terms or an Agreement and does not fix it within 15 days of being asked.
• On termination: You pay all amounts due, we hand over paid-for Deliverables and return account access, and each party returns or deletes the other’s confidential information. Sections on payment, intellectual property, confidentiality, liability, indemnity and governing law continue to apply.

We may also suspend or block access to the Website for anyone who breaches Section 2.

Privacy

Our Privacy Policy explains how we collect and use personal information, and our Cookie Policy explains how we use cookies and tracking technologies. Both form part of these Terms.

Communications

You agree that we may communicate with you by email, phone, WhatsApp or other electronic means, and that written approvals given this way (for example, approving a design or proposal by email or WhatsApp) are valid and binding.

9. Governing law and disputes

These Terms and any Agreement are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion within 30 days of written notice. If it is not resolved, the courts at Pune, Maharashtra, India will have exclusive jurisdiction, unless the Agreement provides for arbitration. This does not remove any mandatory rights you have under the consumer protection laws of your country of residence.

10. General

• Force majeure: Neither party is liable for delays caused by events beyond its reasonable control, such as natural disasters, internet or platform outages, government actions or illness.
• Independent contractors: Krinfy works as an independent contractor. Nothing in these Terms creates a partnership, employment or agency relationship.
• Subcontracting: We may use trusted specialists for parts of a project, and remain responsible for their work.
• Assignment: You may not transfer your rights under these Terms without our written consent.
• Severability: If any part of these Terms is found invalid, the rest remains in force.
• No waiver: Not enforcing a right does not mean we give it up.
• Entire agreement: These Terms, together with any Agreement and our Privacy Policy and Cookie Policy, are the entire agreement between us on their subject.

11. Changes to these terms

We may update these Terms from time to time and will change the “Last updated” date above. Changes apply from the date they are posted; they do not change signed Agreements already in progress unless both parties agree.

12. Contact us